Reference

Account Terms for Indian Access

Our Terms & Conditions set out who can open an account, how your UPI, Paytm, PhonePe and Google Pay transfers are recorded, and when verification is needed before…

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0strich Account Terms for Indian Access
CONTACT PATHS

Ways to Reach Us

If you want the current text explained, our support paths are set up for policy questions, account-data corrections and access issues. Use the channel that suits you best, include the email or phone number on the account, and tell us which clause or action you want checked. We aim to reply with a clear next step, and we can point you to the live version of the terms if you need to confirm what applies today.

Team online

Email the policy desk

Send the email linked to your account and mention the section you want explained, amended or confirmed. We use it for term questions, identity checks and any request that needs a written trail.

Chat from the account area

Open chat after login if you need a quick read on account rules, closure steps or a withdrawal hold. We can verify the record on file and direct you to the right clause.

Submit a web form

Use the form when you want to request a change, attach proof, or ask for the current wording. It gives us the details we need to route the request without delay.

RECORDS AND ACCESS

Records, Access and Changes

We keep the policy side practical: your account data is used to run the account, confirm eligibility where local law allows, and log consent, login history and payment actions.

Data use

We use the details you enter to open and maintain the account, confirm the payment path you chose, and keep transaction records aligned with the terms. That record helps us answer later questions without guessing.

Cookie records

Cookies store session state, language choice and login signals so we can keep you signed in safely and detect unusual access. They do not replace your password or payment checks, and you can clear them in your browser.

Account security

Choose a password you do not reuse elsewhere, keep your device locked, and tell us if you spot unfamiliar logins. We may pause access while we check activity that looks inconsistent with the account history.

Retention

We keep records only for as long as needed for account operation, dispute handling, fraud checks, tax duties or other legal duties that apply. When the retention period ends, we remove or anonymise the data.

Change requests

If you need a phone number, email address or display name corrected, send the request from the channel linked to the account. We may ask for proof before changing anything that affects access or balance records.

Contact path

For a copy of the current wording or a question about how a clause affects you, contact the policy desk through chat, email or the web form. We answer from the same record used for support.

Common Questions on Account Terms

These questions cover how the terms work in daily use, what happens if local law changes, and how to reach us when you need a record checked. Read them with your account details nearby, because some answers depend on the name, phone number and payment path attached to your profile. If your situation is different, contact us through the support paths on this page and we will point you to the clause that applies.

They apply when you open an account, log in, make a deposit, request a withdrawal or otherwise use the site. If local law does not allow access where you are, you should not proceed.

Yes. We may update them when the law, payment handling or account process changes. The posted version is the one that applies from the time it appears on the site.

If you do not accept an update, stop using the account and contact us for the current wording. Continued use after the posted change means you accept the updated terms.

The terms explain how UPI, Paytm, PhonePe and Google Pay records are checked, when a transfer can be held for verification, and what evidence we may ask for before release or reversal.

Yes. You can request a correction to your contact details or other profile data, and we may ask for proof before changing anything that affects access, records or balance history.

Use the policy desk through chat, email or the form on this page. Tell us the clause, the action you took and the account email, and we will respond with the next step.

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