Reference

India account terms and access

0strich sets out how your account terms, data, cookies and access checks are handled for India in one place.

IndiaDataCookiesAccount checks
Explore Lobby Read FAQ
0strich India account terms and access
REQUEST PATHS

Where to send legal requests

If you need to raise a legal question, use the channel that matches the request. Email works well for corrections, closure, or copy requests; in-app message is better when the question is tied to your account; postal mail suits signed requests that need paper records. We link each thread to the account so you can refer back to the same exchange without repeating yourself, and we keep the wording of your request alongside the reply for later reference.

Team online

Email request

Write from the address on your account for corrections, closure, or copy requests. We keep the thread with your case, record the date it arrived, and use the same record again if you reply later with a follow-up or extra proof.

In-app message

Use the in-app form when the question is tied to a live account. Attach the date, the page you were on, and the change you want, then we can route it with the account record already in view.

Postal letter

Send a signed letter when we ask for a paper trail or when identity proof needs a physical match. Include your account name, current contact details, and the exact request so we can confirm it against the record.

ACCOUNT CARE

How we handle your account data

Our legal handling is built around three checks: what we store, why we store it, and how long we keep it.

Data use

We keep only the details needed for account setup, login control, payment checks, support history and legal duties. Sensitive fields are not published, and internal access is limited to staff handling your case and the related record.

Cookies

Session cookies keep the page state, reduce repeated logins and remember language or device preferences. You can clear them in your browser, but some areas will ask you to sign in again before the session continues.

Security

We expect a strong password and may ask for another check when a login looks unusual. If you change your phone or email, update the account first so recovery messages reach the right place and do not get missed.

Retention

We keep account and transaction-linked records only for as long as the law, tax, fraud-prevention or dispute process needs them. When that period ends, we remove or anonymise what is no longer required and keep only the minimum trace.

Contact path

For legal questions, use the contact email or in-app message linked to your account. Include your registered name and the request type so we can route it without delay and respond against the right record.

Changes request

If you want a correction, closure or data copy, ask through the same channel used for your account. We may ask for proof before acting, then confirm once the request is complete and the record is updated.

Questions about access and records

This page keeps the active legal wording in one place so you can read it before opening an account. The answers below cover access, data use, retention, corrections and contact paths. If local law changes, we update the live wording and use the same contact route for follow-up. When your request depends on identity checks, we match it against the details already on file, so the request stays tied to the same record.

Access depends on local law and is available only where that law permits. If your location is not eligible, we do not open or continue the account until the position changes, and we keep the live wording updated when it does.

We use account data for setup, login checks, support handling and the legal duties that apply to your case. We do not publish private details, and internal access stays limited to staff who need them to handle the request.

Cookies help keep you signed in, remember device settings and reduce repeated logins. If you clear them, some parts of the site may ask you to verify again before the session continues, which is normal for a fresh browser state.

Send the request through the contact email or in-app message linked to your account, include your registered name and the change you want, and we will confirm any extra check before we act on the record.

We keep policy, account and transaction-linked records only as long as legal duties, tax checks, fraud prevention or dispute handling require. After that, we delete or anonymise what is no longer needed and keep the minimum trace.

Use the same channel shown in the footer or in your account area. That route reaches the team handling legal requests, so your message stays attached to the right record and does not need to be forwarded around.

Related Pages

Razor Shark FAQ Wild Fireworks About Us