Reference

Privacy Policy for Your Account

This Privacy Policy explains how 0strich collects, uses, shares and stores account data, cookies and device signals for your account.

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0strich Privacy Policy for Your Account
REQUEST ROUTES

Ways To Reach Privacy Support

If you want to ask about data access, correction, deletion or a cookie setting, use the contact path that matches your request. We route privacy messages by account detail and country, because local law can change what we can share or remove. Send the account email, a short explanation and any reference number you have, then wait for our reply before sending repeat messages.

Team online

Email the Privacy Desk

Send your request from the email linked to your account, or include the registered address and a clear subject line. Add the data item, the change you want and your country so we can route it correctly.

Use the In-Account Form

If you can sign in, the in-account form is the fastest path for corrections or access requests. It keeps the request tied to the right account and reduces back-and-forth on identity checks.

Write a Postal Request

For written requests, include your account name, the data question, the country tied to the account and a return contact. We will only act after the details are enough to confirm the right record.

SECURITY AND RETENTION

How We Protect Your Records

We treat privacy as part of account handling, not a separate afterthought. That means we collect only what helps with login checks, cookie choices, support replies and account records, then keep it…

Data We Collect

We store the details you enter, session markers, device signals and support messages. We use them to keep the account running, match wallet activity to the right profile and spot misuse that could affect your access.

Cookie Use

Cookies remember sign-in state, language choice and form progress. They also help us understand when a session breaks. If you clear them, some settings may reset and we may ask you to verify again.

Account Security

Password checks, session time-outs and device flags help reduce unauthorised access. If something looks wrong, contact us right away and we can end active sessions, check recent activity and guide the next security step.

Retention

We keep records only while they serve an account purpose, a dispute, a fraud check or a legal duty. After that period ends, we delete or de-identify the data according to our retention schedule.

Request Changes

You can ask for a copy, correction or removal of stored details by naming the exact account and the field you want changed. We may ask for proof so we do not touch the wrong record.

Contact Route

Send one clear message with your request, the country linked to the account and any reference number. That lets us check the applicable law, respond with the next step and avoid repeated back-and-forth.

Privacy Questions We Answer Here

These answers explain how our Privacy Policy works for data access, correction, cookies and retention. If local law gives you a different right, we follow the rule that applies to your account country and ask for the details needed to verify the request. You can use the contact paths above to start any request, and we will reply through the same route once we have checked the record.

It covers account data, cookies, device signals, wallet logs and support messages. It also explains when we share records with service partners or legal authorities, always within the rules that apply in your region.

We collect the details you type, the devices you use, session markers and transaction records tied to the account. We use them to verify access, process requests and spot unusual activity.

Yes. Send a request through support with enough detail to match the account. If local law allows it, we can provide a copy after identity checks and any limits that apply to third-party data.

Cookies keep you signed in, remember settings and help pages load correctly. If you clear them, sign-in state and preferences may reset, but you can still use the contact route for help with account access.

We keep records only for the time needed for account use, dispute handling, fraud checks and legal duties. When that period ends, we delete or de-identify the data on our schedule.

Yes. Ask for the exact field you want changed and explain why it should change. We may ask for proof before updating anything, and we will tell you what action we can take.

Use the privacy contact route shown on this page, and include your account country, the subject of the request and a reply address. That helps us route the message to the right team fast.

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